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CXM best practices for every business Article

CXM best practices for every business

Customer Experience Management (CXM) has become a buzzworthy concept over the last 10 years as businesses…

Report from Closing Time Austin: How ClearCorrect grows by focusing on the customer Article

Report from Closing Time Austin: How ClearCorrect grows by focusing on the customer

ClearCorrect has served tens of thousands of dentists all over the world. What supports ClearCorrect’s growth…

The future employee experience is personalized Article

The future employee experience is personalized

I recently wrote a piece about sensory customer experiences for Relate where I imagined how software…

Pamela Pavliscak on the danger and promise of emotional technology Article

Pamela Pavliscak on the danger and promise of emotional technology

Silicon Valley is trying to crack the code on emotion. The tech world knows that research…

Zendesk legal terms update 2019 Article

Zendesk legal terms update 2019

We have updated our MSA to improve readability, accommodate our new Zendesk Sell and Zendesk Sunshine…

What is a sales cycle and how can you use it to close deals faster? Article

What is a sales cycle and how can you use it to close deals faster?

When you understand the sales cycle, you can fix the weak points in yours. Here's what you need to know.

How support data influences customer experience Article

How support data influences customer experience

When customers interact with support agents, they’re feeding companies with incredible insights that can transform CX. It affects agent workflow, product roadmaps, and overall customer experience.

New apps to be thankful for Article

New apps to be thankful for

We're closing out November with some great new apps

Nadine Champion on truth, fear, and learning to take a punch Article

Nadine Champion on truth, fear, and learning to take a punch

When Nadine Champion speaks, she shows audiences a picture of herself from back then: a ripped…

Executive voice: what it is, why you need it, and how to cultivate your own Article

Executive voice: what it is, why you need it, and how to cultivate your own

The CEO of a struggling financial services company speaks confidently and reassuringly to her thousands of…

5 benefits of using customer service chatbots with AI Article

5 benefits of using customer service chatbots with AI

Customer service bots aren't about removing human agents from the equation—they're meant to provide benefits to agents and customers alike

Bespoke is coming to a product or service near you Article

Bespoke is coming to a product or service near you

A headline in The Atlantic Monthly proclaimed: “The Future of Marketing is Bespoke Everything.” That might…

7 innovative ways technology is transforming the patient experience Article

7 innovative ways technology is transforming the patient experience

I recently came back from vacation with an insect bite the size and feel of a…

Using data to amplify the Voice of Customer Article

Using data to amplify the Voice of Customer

Businesses with a VoC program boast higher customer satisfaction, and have a better reputation when it comes to customer experience

What companies gain by hiring veterans Article

What companies gain by hiring veterans

Few of us can begin to imagine life in the military if we haven’t ever served.…

Feeding the needs of today’s experience-hungry customer Article

Feeding the needs of today’s experience-hungry customer

Technology has changed the way we human beings interact with the world. Everything is faster, easier,…

Expanding omnichannel support with WhatsApp Article

Expanding omnichannel support with WhatsApp

Companies that serve a global customer base are increasingly putting WhatsApp at the center of their omnichannel support programs

Build a strong company culture by leading with EQ Article

Build a strong company culture by leading with EQ

“Company culture” often equates to little more than a buzzword, sometimes mistakenly associated with workplace perks.…

7 sales pitch examples proven to win customers Article

7 sales pitch examples proven to win customers

From Mark Cuban's phone pitch to G2's elevator pitch, these sales pitch examples and takeaways are designed to help you create your own.

Unlocking the potential for new customer experiences with 5G Article

Unlocking the potential for new customer experiences with 5G

No one knows for sure what a 5G world will look like. Imagine what’s possible if…