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How to leverage the exponential smoothing formula for forecasting Article

How to leverage the exponential smoothing formula for forecasting

In this post, we’ll cut through all of the dense algebraic equations to explain what exponential smoothing is and how it’s used in sales forecasting

7 ways to deliver great customer service Article

7 ways to deliver great customer service

What is good customer service? Be nice. Be quick. Be thorough. Your customers will thank you. And so will sales, marketing, and the rest of your company.

Digital transformation can be a rough employee experience—but it doesn’t have to be Article

Digital transformation can be a rough employee experience—but it doesn’t have to be

Our brains are designed to create and foster habits. Brains burn a lot of calories, and…

3 best practices to cultivate loyalty in customer service Article

3 best practices to cultivate loyalty in customer service

There are actionable ways to drive loyalty through your customer support. And loyalty really matters

How to use sales psychology to increase lead conversion rates Article

How to use sales psychology to increase lead conversion rates

To increase your lead conversion rate, you need to understand how consumer biases play out in…

Putting brand values behind brand politics Article

Putting brand values behind brand politics

You would think a taco truck could stay out of the swirling storm of outrage and…

Why corporate sustainability is a mainstay in 2020 and beyond Article

Why corporate sustainability is a mainstay in 2020 and beyond

Levi Strauss & Co. introduced a line of jeans in 2019 with 31 percent hemp, and…

Making public service customer service Article

Making public service customer service

Remember when you got your driver’s license—that first sweet, sweet taste of freedom? In the midst…

The gift of apps Article

The gift of apps

This year, the holiday season reminded us we have a healthy appetite, not just for food,…

8 cognitive biases that affect how you manage your team Article

8 cognitive biases that affect how you manage your team

Managers are expected to make split-second decisions, day in and day out, tracking who is working…

The Zendesk Customer Experience Trends Report 2020 Article

The Zendesk Customer Experience Trends Report 2020

Customer loyalty can help drive the success of a business, and the customer experience (CX) drives…

This season, replace your FOMO with JOMO Article

This season, replace your FOMO with JOMO

Editor’s note: So much great business advice, so little time to read. That’s why each month…

Synchronized service: Citizen and Bulova merge with CX in mind Article

Synchronized service: Citizen and Bulova merge with CX in mind

When high-end watch companies Citizen and Bulova merged, they turned to Zendesk's Sunshine platform to ensure…

8 more funny customer service scenes in film and TV Article

8 more funny customer service scenes in film and TV

While most reasonable people abhor terrible customer service, for comedy writers, it’s the gift that keeps…

Use your IoT data to create a better customer experience Article

Use your IoT data to create a better customer experience

Paying attention to their IoT data can help companies foster deeper relationships with customers and create better experiences

Traveling this holiday season? You might be messaging a lot more than usual Article

Traveling this holiday season? You might be messaging a lot more than usual

Travel and hospitality brands are creating unique, scalable customer experiences using messaging

Why 2020 is the year for flexible workplaces Article

Why 2020 is the year for flexible workplaces

The 40-hour workweek passed into law in 1940. Back then, men went to work, and more…

Nailed it: Customer service quotes to get you motivated Article

Nailed it: Customer service quotes to get you motivated

We collected some customer service quotes to look to when the going gets tough

4 ways to bring transparency to the customer experience Article

4 ways to bring transparency to the customer experience

When he was Chief Revenue Officer at PowerReviews, a technology company that helps retailers collect and…

Mastering sales force automation and customer service software integration Article

Mastering sales force automation and customer service software integration

Companies that are looking for integrated solutions for managing their customer’s experience often look to products…