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11 email etiquette tips for better customer emails Article

11 email etiquette tips for better customer emails

Following these standard email etiquette tips can improve the chances of engagement with your message

Customer data visualization Article

Customer data visualization

Data visualization using charts, maps, infographics, and dashboards to convey the meaning of data. When tracking customer data, it's important to know what you're looking at in order to capitalize from your tickets, conversations, and other interactions

How digital customer engagement can boost your business Article

How digital customer engagement can boost your business

Learn how a digital customer engagement strategy can help your business create better customer relationships and boost your bottom line

Striking the right balance as chief customer officer Article

Striking the right balance as chief customer officer

According to the Chief Customer Officer (CCO) Council website, the first Chief Customer Officer was hired…

Customer retention: How to keep customers happy and reduce churn Article

Customer retention: How to keep customers happy and reduce churn

Find out how to craft a customer experience that can keep existing customers happy and reduce churn

The change management process: 7 tips for success Article

The change management process: 7 tips for success

Change is hard. The goal is to support, equip, and prepare your employees for change so you don’t have to expose your customers to what’s happening behind the scenes

How to work and homeschool—advice from someone who’s done it Article

How to work and homeschool—advice from someone who’s done it

Parents: What we are being asked to do is not humanly possible. There is a reason…

Virtual events guide for startups Article

Virtual events guide for startups

Businesses and startups alike around the world are rethinking how they work and meet, as well as how they reach out to their customers.

How ‘upstream leaders’ can unlock the power of preventative thinking Article

How ‘upstream leaders’ can unlock the power of preventative thinking

You can imagine how stunned Ryan O’Neill, head of the Customer Experience Group at Expedia, was…

What is conversational business? Article

What is conversational business?

Support, sales, and marketing benefit from messaging strategies that boost customer satisfaction, retention, and engagement

Zendesk’s ecosystem of partners is here to help Article

Zendesk’s ecosystem of partners is here to help

Though the world is going through some pretty dramatic changes, Zendesk and our ecosystem of partners are here to help with tools to keep your business moving forward

What is consumer behavior? Article

What is consumer behavior?

When businesses glean insights about consumer behavior from their support interactions, they can drive more customer-focused business decisions

Talking about mental health at work, now part of the employee experience Article

Talking about mental health at work, now part of the employee experience

In February—about a month before COVID-19 made such things impossible—I attended the wedding of my niece…

3 ways retailers can prepare for the road ahead Article

3 ways retailers can prepare for the road ahead

“People used to go to the mall for fun? That’s weird.” This was from my daughter,…

Customer satisfaction survey questions you should be asking Article

Customer satisfaction survey questions you should be asking

Feedback in business is crucial to growing and improving. It's beneficial to take a closer look at what's working and what isn't. But where do you start with Customer Satisfaction surveys?

Business isn’t always about commerce; it’s also about community Article

Business isn’t always about commerce; it’s also about community

And just like that, the world was different. Enter, a fearsome illness that can only be…

How to use a CRM in marketing to improve campaign ROI Article

How to use a CRM in marketing to improve campaign ROI

Let’s talk a little more about why and how CRMs are used in marketing. We’ll also explain the differences between a CRM and marketing automation software

Helping to prepare your team: Getting the most from Zendesk Article

Helping to prepare your team: Getting the most from Zendesk

We've compiled a list of our product features and ideas to help your team continue to work effectively from home

How to create a CRM database Article

How to create a CRM database

Understanding how to create a CRM database shouldn’t be a mystery. In this post, we break down the benefits of a CRM database and what kind of data it should store.

Customer relationship management software: What is a CRM database? Article

Customer relationship management software: What is a CRM database?

Customer relationship management databases can help companies of all shapes and sizes improve its long-term customer relationships