Zendesk on Zendesk: Rolling out Voice

Published March 12, 2015
Last modified March 12, 2015

Editor's Note: Zendesk Voice is now Zendesk Talk.

Join us in the Zendesk forums today for the first installment of our "Zendesk on Zendesk" series. We’re hosting a day-long discussion focused on how we rolled out Zendesk Voice for Customer Advocacy here at Zendesk.

I’ll share suggestions about how to plan for a Voice rollout, what tests to perform, what training to pay attention to, and what to think about for reporting. But this is a two-way street: I welcome your tips and ideas on how you’ve implemented Voice in your organization.

The discussion is already underway; we kicked it off with our story of planning for the rollout of Voice. Today we’ll cover these topics:

  • Planning, including failover scenarios and tools to implement
  • Testing, including testing your network bandwidth for VoIP telephony
  • Rollout, including building heat maps to understand call arrival patterns

Head over to the forums for more details, tips, and to join the conversation

This discussion continues in our Zendesk on Zendesk series, a monthly discussion in our forums about a specific topic. Hosted by a member of the Zendesk Customer Support team, each day-long discussion will include tips and ideas utilized by Zendesk.