Conversational CRM is the missing piece in your sales strategy
Article | 5 min read

Conversational CRM is the missing piece in your sales strategy

To remain competitive in a fast-changing market, companies must tap into conversational CRM to enable rich, satisfying customer experiences.

Service

How CX helps healthcare SMBs earn healthy bottom lines
Article | 5 min read

How CX helps healthcare SMBs earn healthy bottom lines

Smaller healthcare companies stand to grow strong on a foundation of great customer experiences.

Business-to-business messaging with Slack and Zendesk
Article | 4 min read

Business-to-business messaging with Slack and Zendesk

Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.

Top 3 things retailers are missing in digital CX
Article | 2 min read

Top 3 things retailers are missing in digital CX

How can retailers create personalized customer experiences online? And what do you need to know to keep up with your customer expectations? Get our top tips.

Good-enough service isn’t good enough: 3 strategies to remain competitive
Article | 5 min read

Good-enough service isn’t good enough: 3 strategies to remain competitive

The 2022 CX Accelerator report results are in. Discover how great customer experiences set teams up to thrive in an ever-changing market.

Sales

100+ catchy sales slogans and taglines that customers will love
Article | 9 min read

100+ catchy sales slogans and taglines that customers will love

Memorable sales slogans and taglines are the earworms of marketing. Learn what makes a great one and how to harness its power to accelerate sales.

The 35 best pieces of sales advice for 2022 from sales experts
Article | 9 min read

The 35 best pieces of sales advice for 2022 from sales experts

Get sales advice on sales leadership, sales careers, customer relationships, and more straight from the pros.

What is transactional selling, and how does this approach work?
Article | 8 min read

What is transactional selling, and how does this approach work?

Whether you're a sales expert or new to the industry, transactional selling is a classic negotiation strategy. Get tips on when and how to use it, and see examples of what it looks like in action.

The future of sales is connection
Article | 3 min read

The future of sales is connection

Zendesk’s survey of 3,000 CRM decision-makers reveals just how important it is to connect sales organizations to critical customer information within the business.

Culture

A healthier outcome: A CX Moment with Inovalon
Article | 4 min read

A healthier outcome: A CX Moment with Inovalon

Zendesk chatted with Inovalon’s Associate Vice President of Customer Support, Brian Blumenthal, about the importance of giving teams the right tools to help customers.

World Humanitarian Day: It takes a village
Article | 5 min read

World Humanitarian Day: It takes a village

Learn more about our partner organizations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.

Pride month ends, the action continues
Article | 6 min read

Pride month ends, the action continues

Zendesk celebrated Pride 2022 under the theme of Love Sparks Action. Here's how we will continue to support LGBTQIA+ rights and champion diversity, equity, and inclusion for all.

Urban Alchemy uses Zendesk to help heal homeless communities
Article | 6 min read

Urban Alchemy uses Zendesk to help heal homeless communities

Learn how Urban Alchemy is scaling its efforts to transform more disenfranchised communities in city centers.

Guides, research, and more

Why Cloud 100 startups are investing in CX
Article | 4 min read

Why Cloud 100 startups are investing in CX

The Forbes Cloud 100 List recognizes the top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.

5 ways to maintain brand loyalty beyond the holidays

5 ways to maintain brand loyalty beyond the holidays

Get expert tips to build your business after the holiday rush.

The ultimate guide to CX in retail

The ultimate guide to CX in retail

Learn six best practices for creating great retail customer experiences.

Why financial institutions need to invest in personalization now

Why financial institutions need to invest in personalization now

Here's how to scale support to serve customers efficiently, make the most of your customer data, assess your CX, and more.

Latest stories Page 10

11 inspiring Contact Us page examples (+ templates to make your own)
Article | 9 min read

11 inspiring Contact Us page examples (+ templates to make your own)

Your Contact Us page can leave a lasting impression on existing and potential customers. Do away with generic templates and create a page that stands out in all the right ways.

How to write a sales letter (strategies and examples)
Article | 13 min read

How to write a sales letter (strategies and examples)

See higher engagement from customers with the perfectly crafted sales letter.

What is customer lifecycle management?
Article | 6 min read

What is customer lifecycle management?

Businesses need to prioritize customer lifecycle management to both attract customers and retain them. Here’s how to get started with your own client lifecycle management program.

30-60-90 day sales plan for managers, reps, and sales territories
Article | 10 min read

30-60-90 day sales plan for managers, reps, and sales territories

Establish credibility and confidence with a clear 30-60-90 day sales plan.

8 ways to adopt and grow a customer service mindset
Article | 6 min read

8 ways to adopt and grow a customer service mindset

How do you ensure that your customer service team understands their role and leads the charge when it comes to driving customer satisfaction and loyalty? The answer: Help them adopt a customer service mindset.

The gift of new integrations
Article | 4 min read

The gift of new integrations

It's the season of giving new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.

What is B2B sales? Business-to-business meaning and strategy
Article | 11 min read

What is B2B sales? Business-to-business meaning and strategy

Understanding B2B sales is essential to your company’s sales funnel creation and your future business expansion.

Sales promotion: Definition, examples, ideas, and types
Article | 10 min read

Sales promotion: Definition, examples, ideas, and types

Sales promotions allow companies short-term revenue boosts through a wide variety of customer benefits.

What are KPIs for sales? Sales KPIs definition and examples
Article | 11 min read

What are KPIs for sales? Sales KPIs definition and examples

Knowing the right sales KPIs allows you to set achievable goals and track your team’s productivity. Here’s your ultimate guide to KPIs for sales success.

Top ways to drive collaboration between support and development teams
Article | 6 min read

Top ways to drive collaboration between support and development teams

Collaboration between CSAs and developers can be difficult at best—and a blocker at worst—which can have disastrous impacts on customer support success metrics. But there's a better way.

Percentage of sales method: What it is and how to calculate it
Article | 8 min read

Percentage of sales method: What it is and how to calculate it

The percentage of sales method allows you to forecast financial changes based on previous sales and spending accounts. Here's how to work through it.

Aligning sales and customer service: How and why
Article | 12 min read

Aligning sales and customer service: How and why

Drive profits and transform your brand by breaking the silos between your sales and support teams. It’s easy, and it’s essential.

Hard sell vs. soft sell: Definition and examples
Article | 10 min read

Hard sell vs. soft sell: Definition and examples

Learn how using a direct hard sell or an indirect soft sell can significantly impact sales growth and customer base building.

Sales volume: Definition, formula, and how to increase it
Article | 9 min read

Sales volume: Definition, formula, and how to increase it

Sales volume refers to the number of units sold during a specific reporting period. Knowing how to calculate sales volume gives your company a strong grasp on product movement and potential shifts.

Customer trust: Definition, importance, and 5 ways to gain it
Article | 10 min read

Customer trust: Definition, importance, and 5 ways to gain it

Customer trust is key to driving loyalty and business success. To earn it, companies must understand and respect their customers and provide relevant, personalized experiences.

Sales operations: What it is and why you need it
Article | 11 min read

Sales operations: What it is and why you need it

Sales operations includes the systems, strategies, and tech required to support and promote a sales team to maximum success.

What is a sales budget? Use, example, and purpose
Article | 9 min read

What is a sales budget? Use, example, and purpose

Create a sales budget to generate achievable sales goals for your team.

Travel chatbots: Top examples that travelers and businesses love
Article | 6 min read

Travel chatbots: Top examples that travelers and businesses love

As travel comes back, your guests expect more. AI-powered chatbots can reduce stress for your agents and help customers at every step.

Creating a sell sheet: Sell sheet examples, template, and design
Article | 10 min read

Creating a sell sheet: Sell sheet examples, template, and design

A sell sheet can pitch your product to hundreds of prospects at the touch of a button—if it’s designed well. Here’s how to create one that gets results.

How to create a sales report (+4 free templates)
Article | 8 min read

How to create a sales report (+4 free templates)

It isn’t easy keeping tabs on so many sales activities. Sales reports can help you assess team progress, track growth, and make more informed business decisions.