To remain competitive in a fast-changing market, companies must tap into conversational CRM to enable rich, satisfying customer experiences.
Smaller healthcare companies stand to grow strong on a foundation of great customer experiences.
Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.
How can retailers create personalized customer experiences online? And what do you need to know to keep up with your customer expectations? Get our top tips.
The 2022 CX Accelerator report results are in. Discover how great customer experiences set teams up to thrive in an ever-changing market.
Memorable sales slogans and taglines are the earworms of marketing. Learn what makes a great one and how to harness its power to accelerate sales.
Get sales advice on sales leadership, sales careers, customer relationships, and more straight from the pros.
Whether you're a sales expert or new to the industry, transactional selling is a classic negotiation strategy. Get tips on when and how to use it, and see examples of what it looks like in action.
Zendesk chatted with Inovalon’s Associate Vice President of Customer Support, Brian Blumenthal, about the importance of giving teams the right tools to help customers.
Learn more about our partner organizations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.
Zendesk celebrated Pride 2022 under the theme of Love Sparks Action. Here's how we will continue to support LGBTQIA+ rights and champion diversity, equity, and inclusion for all.
Learn how Urban Alchemy is scaling its efforts to transform more disenfranchised communities in city centers.
Guides, research, and more
The Forbes Cloud 100 List recognizes the top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
Get expert tips to build your business after the holiday rush.
Learn six best practices for creating great retail customer experiences.
Here's how to scale support to serve customers efficiently, make the most of your customer data, assess your CX, and more.
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Your Contact Us page can leave a lasting impression on existing and potential customers. Do away with generic templates and create a page that stands out in all the right ways.
See higher engagement from customers with the perfectly crafted sales letter.
Businesses need to prioritize customer lifecycle management to both attract customers and retain them. Here’s how to get started with your own client lifecycle management program.
Establish credibility and confidence with a clear 30-60-90 day sales plan.
How do you ensure that your customer service team understands their role and leads the charge when it comes to driving customer satisfaction and loyalty? The answer: Help them adopt a customer service mindset.
It's the season of giving new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.
Understanding B2B sales is essential to your company’s sales funnel creation and your future business expansion.
Sales promotions allow companies short-term revenue boosts through a wide variety of customer benefits.
Knowing the right sales KPIs allows you to set achievable goals and track your team’s productivity. Here’s your ultimate guide to KPIs for sales success.
Collaboration between CSAs and developers can be difficult at best—and a blocker at worst—which can have disastrous impacts on customer support success metrics. But there's a better way.
The percentage of sales method allows you to forecast financial changes based on previous sales and spending accounts. Here's how to work through it.
Drive profits and transform your brand by breaking the silos between your sales and support teams. It’s easy, and it’s essential.
Learn how using a direct hard sell or an indirect soft sell can significantly impact sales growth and customer base building.
Sales volume refers to the number of units sold during a specific reporting period. Knowing how to calculate sales volume gives your company a strong grasp on product movement and potential shifts.
Customer trust is key to driving loyalty and business success. To earn it, companies must understand and respect their customers and provide relevant, personalized experiences.
Sales operations includes the systems, strategies, and tech required to support and promote a sales team to maximum success.
Create a sales budget to generate achievable sales goals for your team.
As travel comes back, your guests expect more. AI-powered chatbots can reduce stress for your agents and help customers at every step.
A sell sheet can pitch your product to hundreds of prospects at the touch of a button—if it’s designed well. Here’s how to create one that gets results.