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While critics of this customer service philosophy contend that it risks enabling rude or entitled customers, it was never meant to be taken literally. The point wasn’t that customers should always get their way no matter how outrageous their demands. On the contrary, it was to give employees permission to truly listen to their customers.
As your approach to customer service matures, the complexity of your customers’ issues increases.
The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…