25 Ways Governments Innovated Their CX Strategy During COVID-19

Published October 6, 2020
Last updated September 21, 2021

For some governments, crisis is an opportunity for improvement. While business as usual has proven to be impossible, this Forrester report details 25 distinct innovations from 21 countries, demonstrating necessity is the mother of innovation.

The COVID-19 pandemic pressured governments to adapt and place innovation at the heart of their mission. Government organizations should focus on how they can adapt to serve their communities:

  • Innovate “yes and” virtual solutions that improve disrupted in-person experiences
  • Reconsider previous restrictions now being overcome by events
  • Invest in partnerships that build bridges with the public sector

Download the full report to see exactly how countries around the world are creatively rethinking how to support individuals and businesses.