Fine Tuning: Blueprinting your Help Center

Published March 30, 2015
Last modified March 30, 2015

Join us in the Zendesk forums today for the next installment of our Fine Tuning series. We’re hosting a day-long discussion focused on Blueprinting your Help Center.

Throughout the day, I'll post suggestions for brainstorming and refining ideas for your Help Center. By creating a great blueprint, you'll have a solid foundation to build a Help Center that enables great customer experiences, while also providing value to your organization. And this is a two-way street—I welcome your tips and ideas on how you built and executed on your Help Center rollout project plan.

The discussion is already underway; we started by discussing the importance of building your Help Center wish list and walked through how you should approach this activity.

In today’s three-part series, with new content posted at 8:00 a.m., 11:00 a.m., and 2:00 p.m. (Pacific time), we’ll cover these topics and more:

Part 1, 8:00 a.m. PT: Gathering your Help Center "Wish List"
When families start thinking about building a home, they browse magazines, pin dream concepts on Pinterest, and watch HGTV. When meeting with customers to plan a Help Center rollout, we do the same thing. We "window shop" and dream big (reality can come later).

Part 2, 11:00 a.m. PT: Let's Get Down to Business
So your team spent quality time together "window shopping" and now you have documented feedback to review. Just like the family providing ideas about their dream home to an architect, it's now time to get down to business and start making smart decisions based on reality.

Part 3, 2:00 p.m. PT: Executing on your Blueprint it's time to execute! While dreaming is easier, the hard work will pay off. Your new blueprint will guide you down the path to a successful Help Center and others will be envious.

Head over to the forums for more details and tips, and to join the conversation

This discussion continues our Fine Tuning series, a monthly discussion in our forums about a specific topic. Hosted by a member of the Zendesk Customer Success team, each day-long discussion includes Zendesk-posted content, as well as tips and ideas from our customer community.