The best hold music since ‘Careless Whisper’

Published December 8, 2015
Last modified December 8, 2015

All around the world, scientists have been hard at work. They have been researching important stuff and gathering data on things, things that are fundamental to our understanding of the world. For example, did you know that a medium-sized cloud weighs as much as 80 elephants? Or that a single bolt of lightning contains enough energy to cook 100,000 pieces of toast? Perhaps the most astonishing fact they’ve discovered is that the average person will spend 43 days of his or her life waiting on hold.

That’s a lot of hold music. And with a few notable exceptions (shout out to Philippine Airlines!), most of that hold music is pretty shitty. How sad is that? Most of us will spend 43 precious days of our lives, waiting to speak to a customer service rep, while listening to some third-rate cover of ‘Careless Whisper.’

When we found out about this we were like, “Now just hold on a minute…” (pun totally intended). Tormenting people with saxophone Muzak is no way to treat customers. And treating customers right is what Zendesk is all about. We have lots of nifty products that make customer support—specifically phone support—easier and more efficient. However, that still doesn’t address the hold music issue.

But don’t worry—we got you. We’ve hired a couple of professional musicians to compose not one, but three different songs. And we’re going to let you, the hold music-listening public, decide which one is the best hold music. Once a favorite has been chosen, we’re going to give it away for free.

Your ears are saved. Anytime you need hold music for your phone system, Zendesk Talk customer or not, you’ll have the world’s best hold music at your service. No more saxophones, no more tears. And just like that, the world will become a better place.

Our three candidates for the best hold music are available for streaming below. Each one is a 30-second “rough demo.” All you have to do is listen to them and vote for you favorite in the survey right below the tracks. The track with most votes by Sunday, December 20, will be professionally recorded, mixed, mastered, and made available for free download to the general public.

It may take a while for science to measure the actual benefit of this project. But until that happens, at least we can say that 43 days on hold no longer sounds that bad.

Dec. 21 update: The polls are closed! Download the winning hold music See which track got the most votes.