Plans and pricing
Basic plans
Best-in-class ticketing system for managing emails
Zendesk Suite plans
Starting at US$ 55/monthSubscription term
Number of agents
New: Add-on
Advanced AI
US$ 50per agent/month
Advanced AI that instantly understands common customer issues, routes tickets and gives your teams actionable insights and suggestions. It comes with AI-powered tools to optimise your service workflows, empower agents to solve issues faster and easily scale your knowledge base.
Advanced AI is available at the Professional and higher plan levels.
New: Add-on
Zendesk Workforce Management
US$ 25 per agent/month
For organisations managing teams in Zendesk, Workforce Management (WFM) is the ideal scheduling solution to meet AI-forecasted needs and to provide comprehensive historical and real-time reporting into team performance and capacity.
Available for all Zendesk plans.
New: Add-on
Zendesk Quality Assurance (formerly Klaus)
Starting at US$ 25 per agent/month
Automatically analyse 100% of conversations across agents, BPOs, channels and languages. AI detects issues, knowledge gaps and coaching opportunities to improve service.
Available for all Zendesk plans.
New: Add-on
Advanced Data Privacy and Protection
US$ 50per agent/month
Support your compliance and security policy obligations with an extra layer of protection and privacy above and beyond the trusted experience we deliver to every customer.
Select features are not yet available. All features will be available or EAP by the end of 2024. Contact Sales for more information.
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*24/7 support in English only. 8x5 customer's local business hours for designated languages.
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