Video reply allows recording video replies and sending them in tickets instead of dull text messages.
Video is an underused point in customer support. Video replies are great for creating quick product tutorials, introducing yourself, or demonstrating a solution. Build trust, resolve tickets faster and increase customer satisfaction with Video Reply.
The app goes with a 7-day free trial. After this period, there are two pricing plans available: Light - $19 per agent per month (Standard video quality - 720p, unlimited videos with 5 minutes of length max, videos expire in 90 days) and Pro - $39 per agent per month (unlimited videos with HQ Quality video, up to 20 minutes of video length, videos expire after 12 months).
Written instructions are great, but humans are visual creatures, and vision is our primary sense. Capture the steps your customer should take to solve their problems from within the ticket!
Record quick tutorials and explainer videos. Not only you will be able to demonstrate, illustrate, present, and explain things more effectively, but will also save time answering FAQs.
Being sincere and empathetic over email is quite a challenge. Using video, you introduce a whole new way of communication - body language. Therefore, it’s easier to reduce escalating tensions by putting a face to the company representative.
Video demonstration is usually more effective than a one-on-one conversation. So why don’t let your customers record a video explanation themselves? Just send a request so that the recipient can get the same functions as you - record their screen, camera, or both.
All the videos you record are automatically saved into the library. No need to record the same thing every single time. Just attach the necessary clip from the library to any ticket.
Video reply provides reports to analyze how well your videos work. Check the overall performance of your content or each video to see what could be improved.
Use tags to sort your content and make it easy to use and share. Note that the app does not auto-tag videos.
Unlock the power of video for your customer support! Getting started is simple. Click install and follow the instructions.
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