SLA Event Tracker

Dati SLA e stato delle violazioni visualizzati nei ticket con assoluta semplicità

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The SLA Event Tracker app provides a quick and easy interface that displays SLA (Service Level Agreement) data about the ticket.

The goal of the app is to give an agent a quick view of how the ticket is doing against any applicable SLAs. It also defines the variety of terms associated with Service Level Agreements.

This allows users to see when SLA metrics have been applied, fulfilled, and breached.


By enabling this app, you agree to the Built by Zendesk Terms of Use.

App details

Works with
Support
Sistema di emissione dei ticket
Author
Zendesk
Version
2.0.3
Price (USD)
Gratis

Apps install directly into your account.

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