Overwhelmed with Zendesk emails? Turn them into in-browser notifications that pop up right where you work!
Define who, when and what you want to receive popup notifications for in Zendesk.
When a notification takes place you will see the notification appear at the top right of the screen.
If you receive notifications overnight or while you're away from Zendesk, you'll also see a red dot appear in the icon at the top right where you'll be able to scroll through history and view highlighted notifications that are yet to be actioned.
You can define what you want each notification to say including being able to use Zendesk placeholders to reference ticket information.
For any notification, you can define specifically who you want to receive it by nominating groups, roles, individuals or dynamic users of a ticket (like the assignee).
The notify app means agents can stop 'swivel-chairing' between email and Zendesk. This will increase agent efficiency and decrease email overload.
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