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Notification App

Broadcast a message to all the agents signed in to your Zendesk account

(9)
Preview image of app
Preview image of app
Preview image of app

Key points:

  • Easily notify a group of agents or all the agents signed into your Zendesk account
  • Share pictures, links, or other useful or fun resources
  • Proactively let agents know important information about their work
  • Pin the notifications so that agents will be able to view them when they sign in (Basic Plan)

Description:

The Notification app enables Zendesk administrators to broadcast messages to some or all of your agents. For example, quickly let your team know about an outage or easily invite the team out to lunch. Simply open the app, type a message, select the group, and click send. The app will pop open and display messages to all signed-in agents in real time. Messages history is stored in the app until they sign out of Zendesk. If a message is chosen to be pinned, then the message will persist for the user until they dismiss it. Pinned messages will also be waiting for users when they login next time.

Use the Notification app to keep the company apprised of critical information, real-time.

Example Notification

By enabling this app, You agree to the Built by Zendesk Terms of Use.

App details

Works with
support
Ticketing System
Author
Zendesk
Version
2.1.0
Price (USD)
Multiple plans available

Apps install directly into your account

Plans and pricing

Free

Never pay a thing

Free plan features include:

Ability to broadcast messages to some or all of your Zendesk agents. An administrator can specify what groups can broadcast messages from within the app. 

Basic

Free 5-day trial, then $0.50 per agent, per month

Basic plan includes all Free plan features plus:

  • Ability to "Pin" a notification so agents can review them later after logging in. They are then able to dismiss them or save them for later

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