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Narvar Track Connect and Care

Order package tracking management for Customer Service teams

Preview image of app
Preview image of app
Preview image of app

This is priced per agent per year. Please contact Narvar at partnerships@narvar.com for a pricing quote.

Narvar Connect

Narvar helps brands connect with customers by enabling support agents to care for and efficiently resolve customer package issues through the Zendesk Track Connect & Care app.

Decrease Resolution Time

Surface crucial delivery information in one workflow to avoid lengthy and costly service calls.

Improve the Consumer Experience

Visibility into carrier scans and the tracking event timeline help understand the consumer experience and what went wrong.

Increase Agent Efficiency

Quickly lookup order status and customer contact details by simply inputting an order number.

Why It Matters

Greater insight and visibility into delivery issues means better service for your customers, fewer replacement orders, and ultimately an improvement in long-term customer loyalty.

Narvar Statistics

Tracking Look Up

Customer service agents can use the advanced look-up functionality to expediently find relevant carrier shipping data for any order in question, regardless of how the consumer chooses to reach out.

Narvar Quicklookup

Incident Manager

Allow consumers to opt-in on your Narvar Track page for customer service support. The app creates a ticket in Zendesk for proactive issue resolution.

Narvar Incidentmanager

Trusted by the retail industry’s best. Over 800 & counting.

Narvar is an intelligent customer experience platform that helps commerce companies simplify the everyday lives of consumers. Serving over 800 retailers globally including Sephora, Patagonia, Levi’s, Sonos, Warby Parker, Signature Hardware, Purple, and Yeti, Narvar ensures every touchpoint along the consumer purchase journey engages consumers and enables emotional connections—from pre-purchase to in-store experiences and beyond. With customizable customer messaging and tailored interfaces driven by unparalleled data intelligence, Narvar empowers commerce brands to turn every touchpoint into an opportunity. For more information, visit visit narvar.com

App details

Works with
support
Ticketing System
Author
Narvar
Version
1.0
Price (USD)
Free

Apps install directly into your account

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