Powered by gamification & AI, Kaizo transforms performance management for customer support teams. We empower teams to boost productivity and improve service quality. Kaizo allows you to extend your insights and explore your team efficiency in Zendesk.

Kaizo provides a suite of easy to use tools to optimize your performance management, including:

• Assessment (Individual & Team)
• Skill development
• Engagement/Retention

We’ve built a seamless performance management process, connecting all members of your team to their key goals and ensuring the constant achievement of KPIs. Kaizo is fully integrated into Zendesk, providing all the features a customer support manager needs in one easy to use platform.

Performance assessment

Evaluate your team’s progress and boost service quality

• Agent Scorecard – monitor & analyze individual performance with 50+ real-time metrics
• Team Scorecard – get real-time dashboards with team metrics, trends and comparisons
• QA – improve your input quality with customized quality assurance review
• Real-time reports – save time on manual report building with automated insights

Skill development

Empower your agents to improve their skills and pilot their own development

• Skill points – translate complex metrics into clear skill points based on quality, speed and productivity
• Weekly goals – empower agents to proactively improve their skills by achieving personal missions
• Custom game setup – achieve your team’s KPIs by guiding & coaching your agents towards greater performance

Team engagement & retention

Elevate your team's engagement, even while working remotely

• Agent training center – enable agents to track and develop their own performance
• Personal avatar – build excitement with personal avatars that level up as agents’ skills develop
• In-game experience – create a digital workspace that helps teams stay more engaged and have some good old-fashioned fun!

Join customer support heroes

“We looked at a few different performance management tools, but nothing came close to Kaizo. It's the whole package, all in one place. With Kaizo we massively improved our employee engagement and increased our CSAT by 7% in just 4 months” – Ingmar Lodewijk, Quality Officer at NMBRs

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