Powered by gamification & AI, Kaizo transforms performance management for customer support teams. We empower teams to boost productivity and improve service quality. Kaizo allows you to extend your insights and explore your team efficiency in Zendesk.
Kaizo provides a suite of easy to use tools to optimize your performance management, including:
We’ve built a seamless performance management process, connecting all members of your team to their key goals and ensuring the constant achievement of KPIs. Kaizo is fully integrated into Zendesk, providing all the features a customer support manager needs in one easy to use platform.
Evaluate your team’s progress and boost service quality
Empower your agents to improve their skills and pilot their own development
Elevate your team's engagement, even while working remotely
“We looked at a few different performance management tools, but nothing came close to Kaizo. It's the whole package, all in one place. With Kaizo we massively improved our employee engagement and increased our CSAT by 7% in just 4 months” – Ingmar Lodewijk, Quality Officer at NMBRs
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