Customer facing teams often communicate with the entire list of internal or external teams. Such communication usually involves multiple email threads that are hard to keep track of. With Side Tickets app we allow your agents to link separate tickets and parse important information between them.
Within the app, your agents will be able to:
Create and link side tickets with the original (main) inquiry
Push or Pull email comments between tickets, and choose if those comments are public or private
Create and use ticket templates in your side tickets
Assign ticket properties (form, priority, status etc.) for your ticket templates
Create and parse custom field values between side tickets
Use placeholders in your ticket templates
For more information regarding ticket templates and placeholders, please check our short Guide article.
Contact us if you have any questions, comments or feature requests regarding this app.
At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk related challenges.