Asana integration app is a simple integration between Zendesk and Asana. Support agents using this app can create, link, notify Asana tasks. You can collaborate your support team and developers in one place.
Zendesk - Asana app allows the support agents to create Asana tasks from Zendesk ticket form. Zendesk - Asana app also allows support agents to link existing Zendesk tickets to an existing Asana tasks. In addition, Zendesk - Asana app allows support agents to help notify the Asana team, by sending comments from Zendesk support.
We also support customization based on customer request and tailored to your needs! We bring Asana closer to your business requirements!
The Zendesk - Asana app provides couple of options like Create Task, Link Task, Notify, Task Log & Configure App.
The Create Task: lets the user to create new Task # in Asana from Zendesk ticket directly, support agent can select type of Task he/she want to create with labels like Bug, Epic, Feature, Task etc. Based on the Workspace and Project selection he will see all the Asana fields. The User can make the selection and click on Create button which would create Task in Asana and then display the corresponding Asana Task # in the app.
Using this button in Zendesk-Asana app support agent can link an existing Asana Task # to current Zendesk ticket. Zendesk - Asana app allows the user to create or link multiple tasks to one Zendesk ticket.
Notify button in Zendesk - Asana app allows the support agent to notify all the linked Asana tasks to current Zendesk ticket these will show up as comments in Asana.
In the Zendesk - Asana app Task log modal shows you couple of details of Task history including the comments history to current Zendesk ticket.
In the Zendesk-Asana configure app modal will allow you to map certain fields from Zendesk to Asana and Asana to Zendesk.
The Zendesk - Asana Integration app is limited to few Workspaces and Projects in free version.