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Lingpad

Watch Your CSAT Scores Skyrocket With Multilingual Customer Service

Preview image of app
Preview image of app
Preview image of app

Description

Hassle-Free, Human Translations in 180+ Languages Integrated Inside Zendesk

Tired of faulty machine translations? Lingpad brings your dreams of growing in new markets to life by delivering high-quality translations of customer support tickets in any language directly from the Zendesk user interface. A team of expert translators translates the responses to support tickets into the customers' native language.

Some of our major clients include HR Works, ABB, Keepsafe, Semrush, Dusit Intenationals, and more.

What's New

  • Auto Reply - Agents no longer need to wait to receive completed translations and then send them to clients. Enable this feature to send translations directly to your clients as soon as we've completed them!

  • Tags and Triggers - The Lingpad app allows you to create customized triggers using various tags available on the Zendesk App for appropriate ticket status views.

  • Custom Notification - You can now have the option of getting notifications right into your email inbox by enabling this feature.

  • Detailed Order Analyses Dashboard - Receive periodic reports and data to monitor new and recurring languages, number of requests, cost savings, and more.

Benefits of Human Translation

With the Lingpad app for Zendesk, you never need to rely on low-quality machine translations again! Benefit from translations that are:

  • Accurate: We've got you covered when it comes to high-quality, error-free translations.

  • Contextually Relevant: Unlike machines, our translations are never out of place so that you can do away with embarrassing errors.

  • Culturally Correct: Our native language experts ensure cultural nuances are taken care of while translating your ticket response.

  • Affordable: Our competitive pricing model makes sure that all businesses can get the benefit of high-quality translations, irrespective of their budget, scope or scale

Unique Features – Customized for your needs!

Our app has been designed to match your workflow and enhance productivity. Here are some unique features of our app that give us an edge over others: - A text box with editing tools such as bold and italics, bullet points, and paragraph-breaks to customize your response.

  • A dual tab view that allows you to view all translations in a single place.
  • Live in-app notifications to keep track of completed translations to save precious time in responding to your customer.

  • Customized translation memory (TM) and glossary for reduced pricing benefits

  • A quick turnaround time that helps agents respond to clients faster

If you are looking to localize your customer support with world-class translations that are quick and accurate, Lingpad is the right choice.

Benefit from a tool that brings a viable solution to the table, and also adapts to your needs. The result – increased customer trust, improved business reputation, and extensive business growth.

App details

Works with
support
Ticketing System
Author
Lingpad
Version
1.1
Price (USD)
Free

Apps install directly into your account

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