Related Ticket PLUS allows you to see related tickets based on the same custom fields values of other tickets.
Examples use cases:
Tickets containing the same OrderID
Tickets with same CustomerID in ticket fields
Tickets containing a BackendID
Tickets containing equal Real-estate ID
Tickets related to the same Assets/SubscriptionIDs etc.
and many more
This is especially helpful when tickets get created through Guide Forms or via API which come with prefilled custom fields by clients or backend processes. The app only shows data, when matching tickets are found.
Depending on the needs of your team, you can specify additional fields to show alongside with the tickets, like:
Other custom field
Contact us if you have any questions, comments or feature requests regarding this app.
At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk related challenges.