Today, with complex products, velocity of releases and fragmented reference data technical support has become a challenging and time consuming task. The Quark.ai Assistant app can interpret support tickets to automatically pull up resolutions (answers) from your reference documents, thereby doing the research automatically on behalf of the support engineers.
Reference data can be KB articles, product guides, user guides, data sheets, compatibility matrices, wiki and more. Quark.ai supports HTML, PDF, XML, CSV and text formats.
When a Support Engineer opens a Ticket in Zendesk, the Quark.ai Assistant app shows the Resolutions next to the Ticket, so the support engineer doesn’t need to spend time reading documents.
This saves support engineers a lot of time, increasing ESAT and reducing costs for your technical support.
Quark.ai helps technical support teams in High Tech and Industrial companies resolve support tickets rapidly using AI/ML. Email us at firstname.lastname@example.org to schedule a demo.