3CX provides integration with Zendesk via the 3CX API for CRM. The configuration is done server-side, in an easy and straightforward way. This integration provides these benefits to users of 3CX and Zendesk:
Contact Synchronization - Inbound calls from external numbers trigger a contact lookup in Zendesk, and contact details are added to 3CX Contacts. This way, the caller name is automatically shown in your phone display when you receive the call.
Call Pop-ups - When using the 3CX Web Client, the customer record is brought up to you automatically when you receive an inbound call.
Call Journals - Calls are logged as tickets in Zendesk.
Create a new contact automatically when a call is received from an unknown number.
Click to Call - Launch calls straight from Zendesk via 3CX, using the 3CX Browser Extension.
This guide takes you through the steps required to setup your Zendesk account with 3CX.