Solvemate is the service automation platform with the highest self-service rates on the market.
We enable brands to deliver quality customer service through meaningful conversations.
Our customer service automation platform is powered by smart conversational AI that allows companies to create chatbot conversations so service teams can focus their expertise where it matters most.
Solvemate's unique contextual conversation engine learns more quickly, integrates more easily and resolves requests faster and more reliably than any other chatbot on the market.
Brands benefit from a personalized, real-time self-service experience that increases customer satisfaction, reduces costs, and offers actionable customer service insights.
Solvemate is trusted by brands such as On Running, musicMagpie, egym, and JustPark.
Ready to unlock your full service potential?
While Solvemate's chatbot handles repetitive requests, your team can focus on what really matters: solving the more complex cases which require a human touch.
And now with Zendesk Sunshine Conversations, you can easily automate your customer conversations on their favorite channels like WhatsApp and Facebook Messenger in one service agent view - including Solvemate's chatbot.
Be where your customers are for service-minded convenience while actively shaping your contact strategy
Today's customers expect to reach out to brands through more channels than ever before. It's important to offer an easy way for customers to contact you but ultimately, channels can be used strategically to build the best service funnel for your business. First and foremost, your fully branded Solvemate chatbot (widget) should live on your homepage or inside your iOS/Android app. The Solvemate chatbot can also be accessed from WhatsApp or other messenger platforms. The integration is as easy as copy-pasting a few lines of code or API keys. All conversations are automatically handled by the bot and a handover to a human agent is only one click away.
A unique, smart AI solution to understand customers' requests using the power of dynamic decision tree logic combined with the ease of natural language processing (NLP).
No more frustrating bot experiences. Our unique Solvemate Contextual Conversation Engine™️ uses a powerful combination of natural language processing (NLP) and dynamic decision trees (DDT) to precisely understand your customers. Users can either type or click buttons - we have a dynamic system that combines the best of decision tree logic and natural language input. It is context-aware by channel and individual user to solve highly personalized requests. Offer a multilingual service experience by creating a bot in any language. If necessary, a human agent is always just a click away and handovers to your existing CRM or ticketing system are seamless.
Fully automate your customer service processes and enable efficient agent escalations.
Solvemate's Automation Builder helps you model your customer service process and streamlines service requests so you can use the power of automation to create meaningful conversations at every touchpoint in your customer service journey. Use both general and authenticated information to funnel requests to the right agent through any of your customer service systems. Increase efficiency, effectiveness and overall team morale as agents focus their time on high quality customer care.
Offer customers a tailored experience.
Personalize your user's journey at every step of the customer service funnel.
From personalizing your bot's brand personality and messages to having a personalized bot flow. By leveraging Variables and Authentication, Solvemate Personalization enables you to create the type of meaningful conversations your customers will reward.
Let Solvemate take care of the repetitive requests, saving your team time
Skyrocket your NPS and CSAT by providing fast, personalized answers to your customers
Offer your customers the support they need exactly when they want it
Conversations sometimes require a human agent.
Solvemate works how your team works - the chatbot can handover conversations seamlessly through your contact channels
Customer data is mapped to the appropriate fields in Zendesk, or the bot can create a new customer record if it does not already exist. Handling support tickets in Zendesk has never been easier.