Prodsight helps you identify and track customer issues, requests and common questions so you can improve your customer experience. It automatically tags Zendesk tickets by theme and sentiment and helps visualize insights on a real-time dashboard.

Use Cases

• Easily identify and track common questions and inform knowledge-base articles and Answer Bot replies
• Uncover customer issues and easily share relevant feedback with the product, marketing and other teams
• Get deep insights into customer questions and issues without any manual tagging
• Aggregate all customer feedback (support tickets, online reviews, NPS, surveys) into one place
• Empower product and marketing teams to self-serve on customer insights with an intuitive insight dashboard.

Funzionalità principali

• Automated Ticket Tagging based on your Custom Taxonomy
• Sentiment Analysis powered by AI
• Trending Topic Discovery
• Retrospective Ticket Tagging
• Three-level drill-down for detailed insights
• Real-time Dashboard and Reporting
• Filtering by User Attributes
• Integrations with 85+ review sites and 2,000+ apps via Zapier.

Start your free Prodsight trial or book a demo today.