Klaus is a conversation review/QA tool trusted by Automattic, Wistia and Soundcloud among others. An internal feedback system is the single best way to get your team on the same level and increase support quality. Klaus enables you to...
- Connect and display your Zendesk account contents in a few clicks
- Create filters like “Random sample of Bob’s last week’s email conversations”
- Review any kind of Zendesk conversations: chats, emails, phone calls
- Rate and comment conversations, create custom rating categories
- Track quality metrics and collaborate with your team
- Bridge gaps in knowledge, improve customer satisfaction
Happy improving! 🐱
➡️ Go to www.klausapp.com to integrate with Zendesk and learn more.