Geckoboard makes it easy to share live Zendesk metrics with your team (and beyond), so everyone can see at a glance what needs nurturing, respond to problems in real time and be consistently awesome.
Create and share easy-to-understand dashboards that keep your team up to speed with what’s going on right now, and give the rest of the company visibility into your hard work. With Geckoboard it's easy to get eyes on the metrics that matter; connect your Zendesk account, and in seconds you'll be visualizing metrics like chat volume, missed chats, first response time and agent availability like a pro - no training or tutorials required. Once you've tailored your dashboard to focus on the things your team cares about, sharing it is easy. Copy and paste a link to your live dashboard in a message to a colleague, bookmark it for easy access, or embed it in other tools. Schedule screenshots of your dashboard to be automatically sent around your organization over email or Slack, on a schedule you choose, using our snapshots feature. We've even made it straightforward to display dashboards on a TV or large screen in your workspace, using affordable, easy-to-source hardware.
With their heads down interacting with customers, it can be tough for agents to see how things going and make decisions about where they should spend their time. Geckoboard helps you surface important support metrics like current chat volume, chat duration, average wait time and CSAT, so your team can get a feel for what’s “normal,” decide what to focus on, and own the work without you needing to micromanage.
Issues can often go unnoticed, but by using live dashboards to surface real time metrics, you and your team can see how busy things are at any given time, spot bottlenecks and prevent problems before they get out of hand. You can even bring metrics in from other tools including Zendesk Support and Talk, for a top-down, omnichannel view of what's going on across all your support channels.
Viewing live metrics on a dashboard is a great way to motivate your team! With their performance on show, the whole team is inspired to raise the bar and makes it easy for them celebrate their successes.
Customer support teams often have their hard work overlooked, and deserve more recognition than they get. Sharing your dashboards or displaying them on a large screen in your workplace is a great way to shine a light on the whole team’s contribution to the business.
"We always optimize where we can. Geckoboard helps us work better, faster and happier without having to add people to the team." - Cory Archer, Director of Support, Databank
"Having a top-down view gives individuals the ability to easily switch focus to where it’s needed most." - Joey Wheeler, Director of Client Services, Autoloop
"Agents love it because they can see everything they need in one place. The rest of the company love it too because they simply didn't know what was going on in the Customer Care team before we shared our dashboards. It opens people's eyes to see that the team works so hard and gives visibility to the work they do throughout the organisation." - Logan Grooms, Director of Customer Care, Maisonettep
"It’s bought the entire support organisation together." - Jodi Miller, Director of Customer Service, PayByPhone
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