App Requirements
SessionStack allows you to view everything the customer did prior to submitting the ticket right into Zendesk Support. The app can be easily connected to Zendesk Support. If you are not yet a SessionStack customer, sign up for a free trial here.
Completing installation
Click on the Install button to start the installation.
Enter the following information in the installation form:
- API token: To find your secret SessionStack API token, log into SessionStack, click on the user icon in the bottom left corner and select "API Tokens". Create a new token or use an existing one. Copy the token you’ve selected and paste it into the Zendesk’s installation form.
- Project ID: Enter into your SessionStack project, click on “Settings” on the left navigation and select “General”. Under “Project ID” find a number. That’s your Project ID. Copy and paste it into the Zendesk installation form.
- (On-premises only) REST API URL: Enter the API URL for your on-premises deployment of SessionStack (e.g. https://sessionstack.example.com/api)
- (On-premises only) Player URL: Enter the URL of the player for your on-premises deployment of SessionStack (e.g. https://sessionstack.example.com/player)
That’s it! Now, when you open a support ticket you’ll see the support request and a record of customer sessions from the date the ticket was created in the Apps sidebar.
For additional info refer to the complete guide
To start your 14-day free trial, simply install the app and enter your payment information. You won't be charged until the end of your trial.
Once installed, open up Playlist settings (P icon located on the main navigation bar) to complete setup.
App tags: round-robin, omni-channel, load balanced, random, equity, equitable, even, equal, circular, distribution, skills-based routing, triage, guided mode, scheduling, workforce management, wfm, merge tickets, potential duplicates, inbox, escalations, queues, groups, prioritization, first response time, SLA, service level agreement, cherry-picking, sound notifications, views
The parcelLab App for Zendesk, lets you see the most recent delivery status of your customers' orders.
If you're not a parcelLab customer and you're interested in finding out more on how parcelLab can benefit your business, please visit parcellab.com.
Before you begin, you'll need your parcelLab user ID in order for the parcelLab Zendesk app to sucessfully access the order status of your customers' orders. You can find your parcelLab user ID in the in the account section of the parcelLab portal.
Optionally if you prefer the parcelLab Zendesk app to automatically retrieve the order number from a Zendesk support ticket field, you'll need the Zendesk ticket field ID of the desired ticket field. You can find all available ticket fields and their corresponding unique ticket field IDs in the Admin / Manage / Ticket Fields section of your Zendesk app.
Per cominciare
For a more in-depth installation and configuration instructions, please visit how.parcellab.works
- Click the "Install" button above (on this page) to install the parcelLab Zendesk app in your Zendesk account.
- Enter your parcelLab user ID in the installation configuration field
- (Optionally) Enter the ticket field ID of a Zendesk ticket field that the parcelLab Zendesk app should use to automatically retrieve the order status when you open a support ticket. Note: You can also configure this at a later point.
- Click Update to save the configuration and complete the parcelLab Zendesk app installation.
- (Optionally) Enable/disable stripping off leading 0s from the parcelLab order number before it's being sent to the parcelLab API. Note: This option can be left disabled in most setups. It will not modify or overwrite the order number in your Zendesk ticket field.
That’s it! You'll now find the parcelLab Zendesk app in your Zendesk sidebar when you open a ticket. The app will automatically retrieve the order status if possible or alternatively ask you to enter an order number that you would like to check. After successfully getting the most recent order status, the parcelLab Zendesk app will offer you a list of all related deliveries, including their tracking numbers. You're able to view in-depth tracking information by directly clicking on each delivery status, which will then open up a new tab with the corresponding parcelLab portal page.
To get started, contact our team to discuss the best Stella Connect package for your needs. Stella Connect is priced on a simple, per-seat basis. Once you’ve selected the features you need for your workflow, our integration is quick and easy. There are five simple steps to follow:
Create a Target: Leverage our flexible API to create your Stella Connect integration
Create Triggers: Triggers will be automatically created for each support channel you choose
Create Exclusion Tiggers: These are custom rules you can put in place for interactions that you do not want to send a Stella Connect survey for
Test: Assign a test email address and use your test API key so you can safely review and refine the Stella Connect experience before going live
Move to Production: Set your integration to Production to start automatically triggering Stella Connect surveys when support interactions are solved
Install the Cancel Ticket Submit app, then configure the settings within the app.
Click the Install button to get started. Once the app is installed you will find Kaizo in your Zendesk menu bar on the left side, ready to go!
For more information please visit our help center.
Setup
Install Zoom for Zendesk in four steps
Step 1: Get the API token from Zendesk
To get the Zendesk API token: In the Support mode, click on the gear icon on the left, then under Channels section, click on the API link, and create a token under the Token Access section. Enable the token and add an active token.
Step 2: Enable Zendesk in Zoom
Login to your Zoom account. In the pane on the left, click on Advanced, then Integration. Scroll down to the Zendesk entry. If you have upgraded your Zoom account to allow integrations, you will see a Configure link to the Right of the Zendesk description. Click on the Configure link.
Set your full <subdomain>.zendesk.com URL, Zendesk admin email, and Zendesk API token.
Zoom validates these parameters with Zendesk; if the values are incorrect, you will get the following error message: Zendesk setting is invalid.
Step 3: Get API Key and Secret from Zoom
Navigate to Zoom's Marketplace. If you already have a JWT API app, select that app; otherwise, create a JWT API app. Open the JWT app settings, and extract the API key / secret.
Step 4: Install the Zoom app for Zendesk
Sign into Zendesk as an admin. Go to the Marketplace and search for Zoom.
Install the Zoom for Zendesk app, and enter the Zoom API Key and Secret during installation.
Using the App
Start an instant meeting
When viewing a ticket, click on the Apps button to show the Zoom meeting options in the sidebar.
Click on the Start a Meeting button to launch an instant Zoom meeting. The Zendesk app will add a message to the conversation, as a public reply, that includes a link to the Zoom meeting. The agent can annotate this message before submitting it.
Once the message is posted in the conversation, the customer can click the link to join the Zoom meeting.
Schedule a meeting
Click on the Schedule a Meeting button to launch the Zoom meeting schedule dialog.
The dialog auto-fills the Topic field with the ticket title. Assignee When is the current date/time, in the assignee’s time zone. Requester When is the corresponding date/time in the Requester’s time zone.
Click Save to schedule the meeting and post a summary message containing the join URL to the conversation as a public reply. Annotate the message before Submitting the reply.
Meeting Ended
After the meeting ends, the agent will receive a private conversation entry, with the meeting summary, including: meeting topic, start time, end time, duration in minutes, and list of participants.
Meeting Recording
If more than one person attends the meeting, and if one or more recordings are created during the meeting, then when the meeting ends, the Zoom app will send a notification to the Zendesk conversation that includes URLs to the recording links.
By clicking on the recording links, you can watch the recording online or download it without signing into Zoom.
For installation and user guide instructions, please refer to the
When prompted to in the Quick Start Guide, please download the following file
- AWSConnector.yml
If you are installing Offline Transcribe and Comprehend, please download the following file
- Offlinetandc.yaml
You need to have admin access to productboard to install the app.
Installazione
Installing productboard app is easy:
- Install the productboard app in Zendesk.
- Enter the subdomain for your productboard project. The subdomain is the part that comes before
.productboard.comin your project URL. - In any Zendesk ticket, open the apps sidebar by clicking the Apps button in the top right.
- Click on the link that says
Authorize productboard. - You will be prompted to log in to productboard and to authorize Zendesk to access your account.
Once installed and authorized by admin, any Zendesk agent can use the app without the need for productboard account.
Unbabel for Zendesk Chat requires an account and subscription. To learn more and see if Unbabel is right for your business, please email marketplace@unbabel.com or visit our website.
- Once you've installed the Unbabel app, navigate to a chat
- Open the Unbabel app on the chat sidebar (you may need to scroll down)
- If you haven't used Unbabel before, you'll need to go through the setup flow on the app to authorize Unbabel
How to install: 1. Click the install button above. 2. Authorize the app within Zendesk Chat. 3. Verify your Zendesk Chat is configured to automatically create tickets when a chat is initiated.
4. You’re ready to go - Tymeshift will track each agent’s activity on Chat.
Getting Started with the Dynamic Content App:
- Ensure you have a Zendesk Support Professional or Enterprise plan.
- Install the application from the Zendesk App Marketplace.
- In Zendesk Support, create a dynamic content item (Admin > Manage > Dynamic Content) and copy its placeholder (example, {{dc.welcome}}).
- In Zendesk Chat, create your shortcut (Settings > Shortcuts) and insert the dynamic content placeholder accordingly.
- Begin a chat in Zendesk Chat and start chatting. Based on the visitor language detected, your selected shortcut in the appropriate language variant will be displayed for you to use.
To get started with the TeamViewer app for ZenDesk Chat follow these steps:
- Install the app from the Zendesk Chat App listing page.
- Click Install and you are good to go!
Further options in the app settings:
Customer waiting message The message that will be displayed to your customers while they are waiting for your supporter to connect to the TeamViewer session. Customer link text Choose which text is inserted into your chat by the Insert link into chat button. Use @@URL@@ as placeholder for the actual session link. If left completely blank, the session link will be inserted in a new line.* Enable role restrictions Here you can restrict availability of the app to certain roles.
Installazione
You need administrator permissions in both Dropbox and Zendesk Sell to set up the integration.
- Click the Install button to set up the Dropbox for Sell widget in your Zendesk Sell account.
- Follow the instructions on the screen and click the Sign in with Dropbox for Sell link.
- Authorize the external service to let us communicate with it on your behalf.
- After you get back to the app settings page, click the Install button.
- You installed the app. Nice! Navigate to the Layouts settings page to change the app widget location.
Installazione
You need administrator permissions in both PandaDoc and Zendesk Sell to set up the integration.
- Click the Install button to set up the PandaDoc for Sell widget in your Zendesk Sell account.
- Follow the instructions on the screen and click the Sign in with PandaDoc for Sell link.
- Authorize the external service to let us communicate with it on your behalf.
- After you get back to the app settings page, click the Install button.
- You installed the app. Nice! Navigate to the Layouts settings page to change the app widget location.
Installazione
You need administrator permissions in both Mailchimp and Zendesk Sell to set up the integration.
- Click the Install button to set up the Mailchimp for Sell widget in your Zendesk Sell account.
- Follow the instructions on the screen and click the Sign in with Mailchimp for Sell link.
- Authorize the external service to let us communicate with it on your behalf.
- After you get back to the app settings page, click the Install button.
- You installed the app. Nice! Navigate to the Layouts settings page to change the app widget location.
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