Getting Your Zendesk Tickets onto your Clubhouse Stories board has never been easier! ### To Install * In Zendesk, click Install and enter your credentials to authenticate your Clubhouse account. * In Clubhouse, navigate to Settings > Integrations > Zendesk and switch the integration to ON Once the app is set up, it will be usable by everyone in your organization.

One-time installation requirements for each new agent PC:

1. Search for the Five9 Plus Adapter for Zendesk in the Zendesk Marketplace and install.
2. Once installed please choose the Five9 datacenter associated to your account (COM/EU). Your administrator should have this information.

Once the Five9 Plus Adapter is installed on the agent's PC:

1. Log into Zendesk.
2. Click on the phone app in the upper right corner of the screen.
3. If SSO is enabled, then NO login is required.
4. If SSO is not enabled, you will have to login with the following information:
   • Your Five9 agent username
   • Your Five9 agent password
   • Your station (obtain from Five9 admin)

Click the install button and start recording!

To get started contact your Customer Success representative or Support to receive API Application keys for our Zendesk application.

The support team will configure you application keys to allow access to our Zendesk Application. For security reasons we ask that you do not use your main account API keys.

Install the Sailthru app into your Zendesk environment. Once installed click on Manage and then the Sailthru app from your Zendesk environment. Select the app configuration link and add your API Key and Secret.

Below the API key and secret fields you will see an additional form field for customer type.

Ecommerce customers: Type ecommerce In the customer type field

Publisher Customers: Type publisher in the customer type field.

This will configure the application to display the customer value scale differently. For ecommerce customers we will generate a scale based on predicted revenue and for publisher customers we will generate a scale based on predicted page views.

Enable list management by support agents.

This setting will enable the admin to configure if end users can remove a customer from a Sailthru marketing list.

Service URI This setting can be ignored unless otherwise instructed by Sailthru to change. It is useful for support purposes.

Syncing of users* Your CSM will also implement a process for ongoing management of user syncing during setup. For this step we’ll work with you to authorize your Zendesk application to sync users to Sailthru.

The sync will enable new tickets created in Zendesk to update Sailthru user profile vars with ticket information.

To sync Sailthru user information back to Sailthru create a smart list called zendesk-sync-smart which is built from users with a var of zendesk_sync=true

Once the user sync is in place you will be able to sync a user from Zendesk to Sailthru by checking the 'Sync to Sailthru' check box field from your user fields.

Once installed successfully the app will display a Sailthru user profile for the Person or Ticket Creator.

The only pre-requisite is to be able to access the customization panel of your Help Center (TEAM plan and up).

Get started!

Split ‘n’ Close App Installation

In order for this app to function properly, you'll need to ensure that the following steps are completed.

You'll need to fill in the app settings with values for the domain of your Zendesk app and optionally a list of custom ticket field IDs for fields that should be displayed in the split ticket form and finally (also optionally) a list of tags to be added to the new ticket. You will find full descriptions for all settings below.

1. Custom Field Ids — if you have custom fields in Zendesk that you use to add information to the ticket, these can be added to the split. Only 'Text' and 'Drop-down list' fields are supported currently. Field ids should be separated by commas.
2. Split Tags — if you would like one or more tags added to the new ticket, add the list here with each tag separated by a comma.
3. Show Group/Agent Assignee Field? — should the Group/Agent Assignee field appear for the child ticket. If checked, you can select the group or agent to which the ticket is assigned.
4. Enable Close Ticket Feature? — allows an administrator to suppress the Close Ticket feature of the plugin, if you do not want to allow your users to perform this functionality.
5. Add CCs to child ticket as default? — should the checkbox to add the CC list to the child ticket be on as the default?
6. Default Type value in Split — split tickets will default to use this as the Type. Valid values are 'question', 'incident', 'problem' & 'task', others will be ignored. An empty or invalid value will use the same Type as the original ticket.
7. Default Priority value in Split — split tickets will default to use this as the Priority. Valid values are 'low', 'normal', 'high' & 'urgent', others will be ignored. An empty or invalid value will use the same Priority as the original ticket.
8. Should the first comment of split tickets be public? — Should the checkbox to make the comment on the new ticket be on as the default? This is only valid if you have turned on “Allow first comment on tickets to be private” in the Tickets section of the Settings. Otherwise the comments are always public.

Questions and issues should be reported to our Zendesk.

SmallCubed, Inc.

Installation

1. Create a new project in Qordoba (see www.qordoba.com for more).
   1. Download Qordoba's app from the Zendesk Marketplace
      
   2. Copy and paste your token, Organization ID, and Project ID from your Qordoba project configuration into their respective fields in your Qordoba - Zendesk app setup.
      

Usage

Preparing for translation

1. Open the Qordoba app in Zendesk.
2. Select one or more articles, sections, or categories to be translated.
3. Click 'Send to Qordoba'
   

Publishing

1. Once your translators finish working on a resource, the translation status for that resource in the Qordoba Zendesk app will be 'Completed'.
   
2. Select completed resources and click 'Publish Selected Translations'.
   
3. If successful, you will see the 'Translated' link for the resource activate.
   

Important Information

1. For an end user to be able to navigate to an article in a foreign locale, you must ensure that the corresponding section and category are also published.
   
2. If you update the source article, you may re-upload it to Qordoba. Translators will only be prompted to translate new content.
   
3. You may use the 'Mark as Outdated' option in Guide Admin to help track which translations are outdated, but please note that you will have to manually mark the translations as outdated, and then manually remove the 'outdated' flag once updated translations are completed.
   
4. NO EDITING OF TRANSLATIONS SHOULD TAKE PLACE IN ZENDESK. All translation activity should take place on the Qordoba platform.

• Once you've installed the Unbabel app, navigate to a ticket
• You should see the Unbabel app on the ticket sidebar (you may need to scroll down)
• If you haven't used the Unbabel before, you'll need to go through the setup flow on the app to authorise Unbabel

Please contact sales@unbabel.com or submit a pricing request via https://unbabel.com/pricing/ to discuss a pricing plan right for you.

To access all the benefits of process management, process analytics and agent scripting that our free tier provides simply follow the below instructions to sign up:

• Install the free "BrightReps Sidekick" app from the Zendesk app marketplace
• Open a ticket and Sidekick will launch on the right
• Select the option to sign in with Zendesk
• Once authenticated, enter your Company Name to setup your company and click Sign Up to complete the sign up process
• Other team members can sign up within the app as well or you can invite them from the Manage Team page on the Admin Portal

To enable integrations, upgrade to the "Paid" plan and visit the Integrations Lab to enter the required API credentials. Some of the available integrations and functions include:

• ShipStation (search orders, shipments, and tracking numbers; create shipping labels)

• EasyPost (search shipments)

• Arena Solutions (generate new Quality Process records)

• Shopify (create new orders)

• Create a PDF (with static and dynamic variables)

For help getting started or a product walkthrough visit the BrightReps Resource Center or contact support@brightreps.com